Description

You will work on a collaborative team that will demand the highest level of customer service. In this role, you will utilize your travel advisor skills, build relationships with clients, and act as a consultant for all aspects of their travel needs. We are looking for an ambitious, customer service-oriented individual who thrives on delivering the unexpected. This position requires someone who will not only strive for excellence but will also exceed our clients' expectations. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends.

Job Responsibilities

• Managing clients' travel reservations from initial request to completion; this includes coordinating airline, hotel, car rental, rail and other travel needs for clients
• Process cancellations, alterations, and informing customers when a flight has been delayed or cancelled
• Utilize proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation
• Communicate operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements
• Listen and guide conversations with customers to resolve problems in a timely manner in any circumstance and provide best in class customer service
• Participate in operational projects, training and functions as appointed by a manager or team lead
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Develop relationships with clients to improve the overall service level and be responsive to client's needs by issuing resolutions with excellent communication and follow-up

Required qualifications, capabilities and skills

• At least 3 years of recent experience as a Corporate Travel Consultant/Agent or 3 years within an equivalent position is required
• At least 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo is required
• Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs is required
• Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel is required
• Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)
• Ability to work in a fast-paced, team-oriented environment under stringent deadlines with a strong sense of urgency and the ability to adapt to change as needed
• High school diploma, GED or equivalent

Work schedule - Tuesday/Wednesday/Thursday - 5am - 9am CT and 6pm - 10pm CT; Saturday - 930am - 6pm CT

About the Team

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans